The idea behind the "services" section is provide a direct channell to team, partners and customers record yours demands from each to other using concepts inheriting from the e-mail, but withouth loose the history, improving the SLA monitor capability and the team performance management.
The basic workflow from each "service" is a simple way starting from filling a custom form in replacement to send a e-mail. When submited, the form data is stored on the system and confirmation and/or notification e-mail is sended to emissor and/or to the receptor.
To use the "services" you need a pass phrase. Use the form "Contact us" to ask about the pass phrase or to understand better the SYSTEM.